Privacy Policy | Cardtime Official Secure Gaming Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity details, payment information, and device technical data.
  • Why we collect it: To manage your account, process payments, and ensure a secure, legal gaming environment.
  • Who sees it: Our internal security teams and trusted third-party service providers (e.g., payment processors).
  • Retention: Data is kept for the duration of your account and as required by Philippine law.
  • Your Control: You can request data access or deletion through our support channels.

1. Introduction and Scope

Welcome to Cardtime. This Privacy Policy describes how we handle your personal information when you use our platform. This policy applies exclusively to our services provided to users within the Philippines.

Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you interact with.

2. Personal Information We Collect

Account & Identity

Information such as your name, date of birth, and contact details to create your account and verify your legal age.

Verification Documents

Government-issued identification and proof of address used to complete KYC (Know Your Customer) requirements.

Payment Data

Transaction records and payment method details used to facilitate deposits and withdrawals securely.

Gaming Activity

Records of games played, betting history, and transaction logs to monitor fairness and prevent fraud.

Technical Data

IP addresses, browser type, device identifiers, and operating system details to optimize performance and security.

Communication

Records of your interactions with our support team via the channels provided on our site.

3. How We Collect Data

We collect information through three primary channels:

  • Directly from You: Information you provide during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected via cookies and similar technologies as you navigate our site.
  • Partner Providers: Information received from our partner payment processors and identity verification services.

4. Why We Use Data

We process your information for the following purposes:

  • Account Management: To maintain your profile and provide a seamless gaming experience.
  • Financial Transactions: To process your deposits and withdrawals efficiently.
  • Compliance: To verify your identity and age, preventing underage gaming and fraudulent multi-accounting.
  • Security: To detect and prevent money laundering, fraud, and other illegal activities.
  • Personalization: To tailor our content and offers to your preferences.
  • Legal Obligations: To comply with the gambling regulations and laws applicable in the Philippines.
  • Marketing: To send promotional updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

  • Service Providers: With payment processors, identity verification services, and technical infrastructure providers.
  • Legal Requirements: With regulatory authorities or law enforcement when required by applicable Philippine law.

6. How We Protect Data

We employ industry-standard security measures to protect your information:

  • Encryption: Use of secure encryption protocols for data in transit.
  • Access Control: Restricting internal access to personal data to authorized personnel only.
  • Isolation: Payment data is handled through isolated, secure systems to minimize risk.
  • Monitoring: Continuous monitoring of our systems to detect and respond to potential threats.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For a detailed explanation of how we use cookies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the removal of your personal information.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection & Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on the Support Page.

Note: Please be aware that certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will retain your data only for the period required by the applicable laws and regulations in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be closed immediately, and any funds may be returned to the legal guardian after verification.

Parents or guardians who suspect a minor is using our platform should report the account via our Support channel.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain its confidentiality.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically.

13. Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through the official communication channels available on our Support page.